Panes windows, doors and insulated glass are protected by our No BS Lifetime Warranty. Frames, glass, hardware, seals, stain finishes and accessories are covered for life. Paint finishes are covered for 15 years. Screens are not covered. If a covered component fails, wears out or is damaged during its coverage period, we make it right with free replacement parts or a replacement product. Supply only · Lifetime product protection: For covered issues, we provide free replacement parts or a replacement product. Coverage is for the product only; labour, travel, shipping and other service costs are not included. Supply and install · Complete product and service care: For products supplied and installed by Panes, we take care of covered repairs or replacements from start to finish. Parts, labour, travel, shipping, removal and reinstallation are included, with no deductibles or service-call fees. Glass breakage and accidental damage are included. Fully transferable to future homeowners. No prorating during the coverage period.
Use your project code or W-number to register your windows. Keep the order information and product identification available when contacting Panes about a concern. Regular cleaning and maintenance of glass, frames, weatherstripping, and operating hardware help keep your products working as intended.