Panes windows, entry doors, sliding patio doors, sealed units, false windows, and related products are manufactured or configured to your specifications. Non-defective custom-made products cannot be returned or exchanged. Review all dimensions, finishes, glass selections, grids, screens, and hardware before confirming your order.
Manufacturing defects, shipping damage, or products that differ from the confirmed order specifications require review by our team. Document shipping damage on the carrier's delivery receipt and photograph it before accepting delivery. Keep the order number and supporting photographs available when contacting Panes.